Terms of service

Welcome to VelvetComb. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting or purchasing from VelvetComb, you agree to be bound by these Terms. Please read them carefully before using our website.

1. Overview

Throughout this website, the terms "we," "us," "our," and "VelvetComb" refer to VelvetComb.store.

By accessing our website or purchasing any product, you agree to comply with these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please do not use our website.

2. Eligibility

By using this website, you confirm that:

  • You are at least the age of majority in your jurisdiction.
  • You are legally capable of entering into binding agreements.
  • All information you provide is accurate and complete.
  • You will use this website only for lawful purposes.

3. Products

VelvetComb specializes in premium hair brushes, combs, scalp massage tools, and related hair care accessories.

We strive to display product images, colors, descriptions, and specifications as accurately as possible. However, actual colors may vary slightly depending on your monitor or device settings.

Product availability may change without notice.

4. Pricing

All prices displayed on VelvetComb.store are subject to change without prior notice.

While we make every effort to ensure pricing accuracy, occasional errors may occur.

If a pricing error is identified after your order is placed, we reserve the right to:

  • Cancel the order and issue a full refund.
  • Contact you with updated pricing before processing.

5. Orders

After placing an order, you will receive an order confirmation email.

This confirmation does not constitute acceptance of your order.

VelvetComb reserves the right to refuse or cancel orders for reasons including:

  • Product unavailability
  • Pricing errors
  • Suspected fraudulent activity
  • Payment authorization issues
  • Violation of these Terms

6. Payment

We accept secure online payment methods available during checkout.

By submitting payment information, you confirm that:

  • You are authorized to use the payment method.
  • Payment details are accurate.
  • Funds are available.

Orders will not be processed until payment has been successfully authorized.

7. Shipping

VelvetComb proudly offers:

  • Free Worldwide Shipping
  • Estimated Delivery: 7–10 Business Days

Delivery estimates are approximate and may vary due to customs inspections, weather conditions, carrier delays, or other circumstances beyond our control.

8. Returns & Refunds

Returns are governed by our Return & Refund Policy.

Eligible customers receive:

  • Free Returns
  • 30-Day Return Window
  • Refunds to Original Payment Method

Please review our Return & Refund Policy for complete details.

9. Intellectual Property

All content on VelvetComb.store, including but not limited to:

  • Logos
  • Product photography
  • Website design
  • Graphics
  • Text
  • Icons
  • Branding
  • Layout
  • Digital assets

is owned by VelvetComb or licensed for use.

No content may be copied, reproduced, distributed, or modified without prior written permission.

10. Acceptable Use

You agree not to:

  • Violate any applicable laws.
  • Upload malicious software.
  • Attempt unauthorized access to our systems.
  • Interfere with website functionality.
  • Use automated tools to scrape website content.
  • Copy or exploit website materials without permission.
  • Engage in fraudulent activities.

Violation of these Terms may result in suspension or termination of access.

11. User Content

If you submit:

  • Reviews
  • Feedback
  • Suggestions
  • Testimonials
  • Photos

you grant VelvetComb a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, and display such content for business purposes.

You retain ownership of your original content.

12. Third-Party Links

Our website may contain links to third-party websites.

VelvetComb is not responsible for:

  • Third-party content
  • Privacy practices
  • Products or services
  • Website availability

Accessing third-party websites is at your own risk.

13. Disclaimer

VelvetComb provides all products and services on an "as available" and "as is" basis.

To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement

We do not guarantee uninterrupted or error-free website operation.

14. Limitation of Liability

To the maximum extent permitted by law, VelvetComb shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Lost profits
  • Business interruption
  • Data loss

Our total liability shall never exceed the amount paid for the purchased product.

15. Indemnification

You agree to indemnify and hold harmless VelvetComb, its employees, affiliates, partners, suppliers, and service providers from any claims, damages, losses, or legal expenses arising from:

  • Your misuse of the website.
  • Violation of these Terms.
  • Violation of applicable laws.
  • Infringement of third-party rights.

16. Privacy

Your use of VelvetComb.store is also governed by our Privacy Policy.

We are committed to protecting your personal information and processing it responsibly in accordance with applicable privacy laws.

17. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions become effective immediately upon publication on our website.

Your continued use of the website constitutes acceptance of the revised Terms.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the Province of Ontario, Canada, without regard to conflict of law principles.

19. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, together with our posted policies, constitute the entire agreement between you and VelvetComb regarding your use of the website and purchases made through it.

Contact Information

VelvetComb

50 Roxborough Dr
Toronto, ON M4W 1X1
Canada

Phone: (416) 555-0146

Email: support@VelvetComb.store

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)

Saturday: 10:00 AM – 4:00 PM (EST)

Sunday: Closed