Terms of service
These Terms of Service govern your use of VelvetComb.store and purchases made through our online store.
Throughout these Terms, “VelvetComb,” “we,” “us,” and “our” refer to VelvetComb.
By accessing our website or purchasing from us, you agree to these Terms to the extent permitted by applicable law.
1. Online Store Terms
You may use our website only for lawful purposes.
You must not use VelvetComb.store in a manner that violates applicable laws, infringes another person's rights, interferes with website security, introduces malicious code, or attempts unauthorized access to our systems.
2. Product Information
We make reasonable efforts to present product descriptions, specifications, photographs, colors, dimensions, and other information accurately.
Colors and visual appearance may vary depending on screen settings, lighting, manufacturing variations, or other reasonable factors.
We may update product information when necessary.
3. Availability
Products are subject to availability.
We may limit quantities, discontinue products, or modify our selection without prior notice, subject to applicable law.
Adding an item to your cart does not guarantee availability.
4. Prices
Prices displayed on our website may change from time to time.
The price applicable to an order is generally the price shown when the order is submitted, subject to correction of obvious errors and applicable legal requirements.
Applicable taxes or other charges, where required, will be displayed or handled according to applicable law.
5. Orders
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including cases involving:
- Suspected fraud
- Unauthorized payment
- Incorrect pricing
- Product unavailability
- Unusual purchasing activity
- Violation of these Terms
If we cancel an order after payment has been collected, the applicable amount will be refunded.
6. Billing Information
You agree to provide current, complete, and accurate purchase and account information.
You are responsible for ensuring that shipping and contact information supplied during checkout is correct.
7. Payments
Payments are processed using the payment methods presented at checkout.
By submitting payment information, you represent that you are authorized to use the selected payment method.
8. Shipping
VelvetComb offers free worldwide shipping.
Our standard estimated delivery timeframe is 7–10 days.
Shipping estimates are not guarantees. Delivery may be affected by customs processing, carrier operations, severe weather, holidays, destination accessibility, or circumstances outside our reasonable control.
Please review our Shipping Policy for additional information.
9. Returns
Eligible purchases may be returned within 30 days of delivery, with free return shipping for approved returns.
Our Return & Refund Policy contains the applicable conditions and procedures.
10. Intellectual Property
Unless otherwise indicated, website content—including original text, graphics, branding, logos, layouts, and other proprietary materials—is owned by or licensed to VelvetComb and is protected by applicable intellectual property laws.
You may use the website for personal, non-commercial shopping purposes.
You may not reproduce, commercially exploit, republish, or distribute protected VelvetComb materials without authorization, except where permitted by law.
11. Reviews and User Submissions
If you voluntarily submit reviews, comments, photographs, suggestions, or other content, you confirm that you have the right to provide that material.
You must not submit unlawful, misleading, infringing, abusive, or malicious content.
Where permitted, you grant us the rights reasonably necessary to display and use submitted content in connection with operating and promoting our store, subject to applicable law.
12. Third-Party Services
Our website may use third-party services for functions such as payment processing, analytics, fulfillment, or website functionality.
Third-party services may be governed by their own terms and privacy practices.
13. Prohibited Activities
You must not:
- Use our website for unlawful purposes
- Commit or attempt fraud
- Circumvent website security
- Introduce malware
- Harvest personal information unlawfully
- Infringe intellectual property rights
- Misrepresent your identity
- Interfere with normal website operation
14. Disclaimer
We strive to maintain a reliable and accurate online store, but we cannot guarantee that the website will always operate without interruptions, errors, or technical issues.
Any warranties that cannot legally be excluded remain unaffected.
15. Limitation of Liability
To the maximum extent permitted by applicable law, VelvetComb will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the website or products.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.
16. Indemnification
To the extent permitted by applicable law, you agree to indemnify VelvetComb against claims arising from your unlawful misuse of the website or material breach of these Terms.
17. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.
18. Governing Law
These Terms are governed by the applicable laws of Ontario and the federal laws of Canada, without limiting mandatory consumer rights that may apply in a customer's jurisdiction.
19. Changes to These Terms
We may revise these Terms periodically.
The current version will be published on VelvetComb.store with an updated revision date.
20. Contact
Questions regarding these Terms may be sent to:
VelvetComb
50 Roxborough Dr
Toronto, ON M4W 1X1
Canada
(416) 555-0146
support@VelvetComb.store