Shipping policy
At VelvetComb, we aim to make ordering hair care essentials simple wherever you live.
1. Free Worldwide Shipping
We provide free standard shipping worldwide on eligible orders placed through VelvetComb.store.
There is no standard shipping charge for qualifying destinations.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery estimates may vary depending on destination, carrier operations, customs processing, public holidays, weather, and other circumstances outside our reasonable control.
3. Processing
Orders may require processing before they are transferred to a shipping carrier.
Processing and delivery are separate stages, and tracking information may not become active immediately after an order is confirmed.
4. Order Confirmation
After completing checkout, customers should receive an order confirmation using the contact information supplied with the order.
Please review your shipping details carefully.
If you notice an error, contact us promptly at support@VelvetComb.store.
5. Tracking
Where tracking is available, tracking details will be provided after shipment.
Carriers may require additional time to scan a package and display the first tracking update.
6. International Shipping
We ship to destinations around the world where service is available and legally permitted.
Certain regions may be temporarily unavailable because of carrier restrictions, local regulations, logistical disruptions, or other circumstances.
7. Customs, Duties, and Taxes
International shipments may be inspected by customs authorities.
Depending on the destination and applicable law, customs duties, import taxes, VAT, brokerage charges, or similar fees may apply.
Any such charges will be handled according to applicable law and the information presented during checkout.
8. Delivery Delays
Possible causes of delays include:
- Customs processing
- Carrier congestion
- Severe weather
- Public holidays
- Transportation disruptions
- Remote destinations
- Incorrect delivery information
- Events outside reasonable control
If your shipment appears significantly delayed, contact us and we will assist with available tracking information.
9. Incorrect Addresses
Customers are responsible for entering accurate shipping information.
If you identify an error before shipment, contact us immediately.
Once a package has been dispatched, an address change may no longer be possible.
10. Lost Packages
If tracking indicates an unusual delay or your package appears lost, contact our support team.
We may work with the carrier to investigate and determine an appropriate resolution based on the circumstances.
11. Damaged Deliveries
If your product arrives damaged, defective, or incorrect, please contact us promptly and include photographs where possible.
We will review the issue in accordance with our Return & Refund Policy and applicable consumer law.
12. Multiple Packages
An order containing multiple products may occasionally arrive in separate packages.
Customers will not be charged additional standard shipping solely because an order is divided into multiple shipments.
13. Returned Packages
Packages may be returned to the sender because of incomplete addresses, failed delivery attempts, refusal, or other carrier-related reasons.
If this occurs, contact us so we can review available options.
14. Contact
For shipping assistance:
Email: support@VelvetComb.store
Phone: (416) 555-0146