Shipping policy
Thank you for shopping with VelvetComb. We are committed to providing a smooth, reliable, and transparent shipping experience for every customer. This Shipping Policy outlines how we process, ship, and deliver orders placed through VelvetComb.store.
1. Free Worldwide Shipping
We proudly offer FREE SHIPPING on every order.
No minimum purchase is required.
Whether you're ordering a single hair brush or multiple hair care essentials, shipping is always included at no additional cost.
2. Delivery Time
Our standard estimated delivery time is:
7–10 Business Days
Please note that delivery estimates begin after your order has been processed and shipped.
While most orders arrive within this timeframe, occasional delays may occur due to circumstances beyond our control.
3. Order Processing
Orders are typically processed within:
1–2 Business Days
Orders are processed Monday through Friday, excluding weekends and public holidays.
After your order has been processed, it will be prepared for shipment and handed over to one of our trusted shipping partners.
4. Order Confirmation
After placing your order, you will receive an order confirmation email containing:
- Order number
- Purchased items
- Billing information
- Shipping address
Please review your information carefully.
If you notice any errors, contact us immediately before your order is shipped.
5. Shipping Confirmation
Once your package has been dispatched, you will receive a shipping confirmation email.
When available, this email may include tracking information that allows you to monitor your shipment's progress.
Tracking updates may take 24–72 hours to appear after shipment.
6. Shipping Destinations
VelvetComb proudly ships worldwide.
We currently deliver to customers across:
- North America
- Europe
- Asia
- Australia
- New Zealand
- Middle East
- South America
- Africa
- Most international destinations served by our logistics partners
If shipping restrictions apply to your location, we will notify you before processing your order.
7. Customs & Import Duties
International orders may be subject to customs inspections depending on local regulations.
Import duties, taxes, customs fees, or brokerage charges (if applicable) are determined by your local customs authority.
Customers are responsible for complying with local import regulations.
8. Shipping Partners
To ensure dependable worldwide delivery, we work with reputable international shipping carriers and logistics providers.
Carrier selection may vary depending on your destination and the most efficient available shipping method.
9. Delivery Delays
Although we strive to meet our estimated delivery times, delays may occasionally occur due to:
- Severe weather conditions
- Customs inspections
- Public holidays
- High shipping demand
- Transportation disruptions
- Carrier delays
- Natural disasters
- Other unforeseen circumstances
We appreciate your patience and understanding if unexpected delays occur.
10. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
VelvetComb cannot be held responsible for delays or delivery issues resulting from:
- Incorrect addresses
- Missing apartment numbers
- Invalid postal codes
- Incomplete recipient information
If your order has not yet shipped, please contact us immediately to request an address update.
11. Lost Packages
If your package appears to be lost during transit, please contact our customer support team.
We will work closely with the shipping carrier to investigate the issue and determine the most appropriate resolution.
12. Damaged Packages
If your order arrives damaged, please notify us within 7 days of delivery.
To help us process your claim quickly, please provide:
- Your order number
- Photos of the damaged item
- Photos of the shipping package
- A brief description of the issue
Whenever appropriate, we will arrange a replacement or refund in accordance with our Return & Refund Policy.
13. Multiple Items
If your order contains multiple products, they may occasionally ship separately to ensure the fastest possible delivery.
You will not incur additional shipping charges if your items arrive in separate packages.
14. Order Status
You can contact our customer support team at any time if you have questions regarding:
- Order confirmation
- Shipment status
- Estimated delivery
- Tracking assistance
- Shipping updates
We are always happy to help.
15. Delivery Responsibility
Once a package has been marked as delivered by the shipping carrier, responsibility for securing the package transfers to the customer.
If you believe your package has been delivered incorrectly, please contact us promptly so we can assist in investigating the issue.
16. Shipping Restrictions
Certain remote regions or locations with limited carrier access may experience longer delivery times.
Some countries may also have temporary shipping restrictions due to customs regulations or transportation limitations.
17. Holiday Shipping
During major holidays or peak shopping seasons, processing and delivery times may be slightly longer than usual.
We recommend placing orders early if your purchase is intended as a gift or for a special occasion.
18. Our Commitment
At VelvetComb, we understand that fast and reliable shipping is an important part of your shopping experience.
That's why we continuously work with trusted logistics partners to ensure your order arrives safely, efficiently, and in excellent condition.
Our commitment includes:
- Free worldwide shipping
- Reliable international delivery
- Secure packaging
- Responsive customer support
- Transparent shipping communication
Contact Us
VelvetComb
50 Roxborough Dr
Toronto, ON M4W 1X1
Canada
Phone: (416) 555-0146
Email: support@VelvetComb.store
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 4:00 PM (EST)
Sunday: Closed