Contact information
Thank you for choosing VelvetComb. We are committed to providing exceptional customer service before, during, and after every purchase. Whether you need assistance with an order, have product questions, or require support regarding shipping or returns, our team is here to help.
Customer Support
Our knowledgeable customer service representatives are dedicated to responding promptly and professionally to every inquiry.
If you need assistance, please don't hesitate to contact us using any of the methods below.
Company Information
Store Name
VelvetComb
Website
VelvetComb.store
Founded
2022
Business Address
VelvetComb
50 Roxborough Dr
Toronto, ON M4W 1X1
Canada
Contact Details
Customer Support Email
Phone
(416) 555-0146
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday
10:00 AM – 4:00 PM (EST)
Sunday & Public Holidays
Closed
Customer Service
Our support team can assist with:
- Order inquiries
- Product recommendations
- Shipping updates
- Tracking assistance
- Return requests
- Refund inquiries
- Exchange requests
- Damaged or defective items
- Payment questions
- Website assistance
- General information
We strive to respond to all emails within 24 business hours.
During busy shopping seasons, response times may be slightly longer, but every inquiry will receive our full attention.
Order Assistance
For faster service, please include the following information when contacting us:
- Full Name
- Order Number
- Email Address Used for Purchase
- Description of Your Request
Providing complete information helps us resolve your request as quickly as possible.
Product Questions
Need help choosing the right hair care tools?
We're happy to provide guidance regarding:
- Hair brush selection
- Detangling tools
- Scalp massage brushes
- Hair combs
- Hair care accessories
- Product materials
- Product maintenance
- Daily hair care recommendations
Our goal is to help every customer find products that best suit their individual hair care needs.
Shipping Support
If you have questions regarding shipping, we can assist with:
- Order processing
- Shipment status
- Estimated delivery dates
- Tracking updates
- International shipping
- Delivery delays
- Lost shipments
We proudly offer:
- Free Worldwide Shipping
- Estimated Delivery: 7–10 Business Days
Returns & Refunds
If you're not completely satisfied with your purchase, our team will gladly guide you through our simple return process.
Eligible customers receive:
- Free Returns
- 30-Day Return Period
- Prompt Refund Processing
- Friendly Customer Assistance
Please review our Return & Refund Policy for additional details.
Feedback
Customer feedback helps us improve every aspect of our business.
We welcome your suggestions regarding:
- Product quality
- Website experience
- Customer service
- Shipping experience
- Product requests
- Overall satisfaction
Every comment is carefully reviewed by our team.
Our Commitment
At VelvetComb, we believe outstanding customer service is just as important as exceptional products.
Every customer deserves:
- Honest communication
- Fast responses
- Reliable support
- Secure shopping
- Professional assistance
- High-quality products
We're committed to building long-term relationships based on trust, transparency, and satisfaction.
Contact Summary
VelvetComb
Website:
VelvetComb.store
Address:
50 Roxborough Dr
Toronto, ON M4W 1X1
Canada
Email:
Phone:
(416) 555-0146
Business Hours:
Monday–Friday
9:00 AM – 6:00 PM (EST)
Saturday
10:00 AM – 4:00 PM (EST)
Sunday
Closed